A person in a dark coat walks a brown dog past autumn trees in warm yellow light, from the Ginger care team animated video.

Ginger

An explainer showing how Ginger's Care Team supports its app users.

A person in a dark coat walks a brown dog past autumn trees in warm yellow light, from the Ginger care team animated video.
Client
Ginger
Project
Care Team
Industry
Health
Style
2D
Runtime
1:32

The Mezzolab team has been nothing but great to work with. Smart, creative, thoughtful and very dedicated to provide an amazing customer experience. Amazing service.

ML
Marcelo Manjon
Head of Product

The brief

Explaining how the Care Team helps Ginger's app users.

The script

Welcome to Ginger. Ginger offers mental health support through live video sessions with therapists and psychiatrists and through text-based conversations with behavioral health coaches for any emotional challenge, big or small.

Together, therapists, psychiatrists, coaches, and our support specialists make up your care team and work together to provide you with support from every angle. Ginger therapists & psychiatrists are licensed clinicians who provide support typically for a couple of months.

Therapists can help you address ongoing psychological symptoms and explore past or present issues. Psychiatrists help manage your medications, if needed.

To schedule your first session with a therapist or psychiatrist, press the chat tab and you'll be connected with the support specialist. Then you'll fill out an intake form.

Depending on your plan, we may ask for credit card information in the event a payment arises for late cancellation, insurance-related payments, or if you choose to pay out of pocket. In between appointments with your clinicians, your dedicated coach can serve as a check-in to help you focus on the present and work with you and your clinician to set and achieve goals.

When you finish with therapy or psychiatry, you can continue to work with your coach for as long and as often as you like to help you incorporate what you've learned into everyday life and help stay on track with goals. With Ginger, our team is here for you.

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send a message

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Describe your project

Joao Freitas, founder of MezzoLab

João is online

We typically reply within an hour

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